Learn about our most frequently asked questions. If you have any further questions please contact us today!
Customers wanting to rent a specific unit or size can be entered and tracked using the waiting list function, which will prompt the system operator when a unit becomes available.
Receipts may be reprinted by clicking on the “View” button in “View/Edit Tenant – Table” or “View/Edit Tenant – Form”, select the desired transaction and click Print.
Once the customer’s record is selected, click on the “Payment” button, then double click in the box next to “Misc. Credits”. Fill out the appropriate information and click “OK”, then click “OK” in the “Daily Transaction” window and in the “Paid By” window. Note: If the “Rent” field is not active, enter “1” in the additional months to pay window.
The “Daily Site Summary” report prints automatically with the daily close. You also have the option of printing a “Rental Activity”, “Bank Deposit Log”, “Trial Balance” and “Activity Log” report.
Create a size code with a rental rate of “0” and area = “0”, then add a unit using that size code. Assign that unit to “Cash Sales”, and then, under the “Other” tab, set late cycles to “None”. Note: This unit must be in “Rented” status.
To correctly implement a rate change, one record must be created for each size code affected, and all fields in each record must have an entry. Note: “Standard Rate”, referenced in “Units to be Affected”, is the rent rate per unit as shown in the Size Code Chart.
New units can be added in the Maintenance menu in Property Manager by clicking on Add/Remove units. Note: If the sizes are different than previously installed units, you will also need to add the new size codes under the Maintenance Menu.
Yes, multiple units may be associated with one tenant, giving the advantage of single passcode and multiple-unit billing. This can be set up in the “View/Edit Tenant – Table” or “View/Edit Tenant – Form” by clicking on the “Status” button.
From the “Maintenance” menu, select “Site Information”, “Site Setup” and the “System Dates” tab. Click in the appropriate field to enter the dates.
Before you start using the program to manage your facility you must first delete the demo database. Installing the site customization disk, which is provided with the full version, does this automatically.
It is recommended that you rebuild and compact the database once a week or anytime a serious database error has occurred. Note: It strongly recommended that you backup all data before performing this procedure.
The Late Letters and Mailings function in the Main menu provides the ability to generate a variety of correspondence to your tenants. In addition, the “Letters” button on the “View/Edit Tenant” screens allows you to print specific letters for individual tenants.
We will customize the generic letters included in the program for you at no charge for the first 60 days from the date of purchase. Custom letters and reports can be created using “Crystal Reports”. If you choose, Sentinel can do this for you at the prevailing hourly rate.
Please call Sentinel Systems at 1-800-456-9955 if you still get “Access Denied” or if you are getting “Access Granted” but the gate is not opening.
Winsen allows you the flexibility to create “Access Control Only” units to provide access for your employees and emergency personnel without affecting the occupancy statistics.
